· All products are available "while supplies last". · Credit cards and Paypal are charged using secure processing. Payment is required at the placing of your order. · Sales tax will be charged to California customers. · Item availability and prices subject to change without notice. · Returns: See below. · We are not responsible for typographic errors. We appreciate your notification of any errors so we can correct them immediately. · Product specifications are subject to change without notice. · Rasmussen reserves all rights, including the right to reject a sale before shipping for any reason. If we reject a sale, we will refund your payment in full. · All orders will be shipped as soon as possible. Some items may require manufacturing time, which in most cases will be no more than two weeks. We will notify you if we anticipate a lead time of more than one week from date of ordering to date of shipment. · Unless a specific method is requested (which may require additional payment), shipment will be made by the most economical method. All shipments are made F.O.B. Whittier, California, USA. · Time from date of shipment to date of delivery is dependent on distance from Whittier, CA and method of shipment. For example, shipment to the East Coast via UPS is normally 5 working days, but 7 to 10 days if via truck line (common carrier).
Returns and Refunds Rasmussen wants you to be satisfied with your purchase. New merchandise may be returned or exchanged within 30 days of purchase.
· Return instructions are available by e-mail. Return Merchandise Authorization (RMA) number must be obtained through a Customer Service Representative by E-mail at firstname.lastname@example.org.
· All returns for credit must be in original factory condition. Customer CANNOT return burned, used, or special order items.
· All FireBalls, FireShapes, and FireStones are colored to order and may not be returned or exchanged except for defect (except Natural color).
· All defective returns are handled on a repair/replacement basis only.
· Return shipments must be prepaid by customer returning merchandise. We do not accept COD shipments. Returned packages will not be accepted without the RMA number on the outside of the package.
· Due to the nature of our products, all returned products must thoroughly inspected and repackaged, therefore we charge a 20% re-stocking fee on all non-defective returns.
· Please note that we do not refund shipping costs. If the order was originally shipped with "free freight", the cost of this shipping will be deducted from the credit issued for the returned merchandise.
· We will notify you via e-mail of your refund once we have received and processed the returned item. We will not issue credits until the merchandise has been received and inspected. All products must be returned in the original carton. Please package carefully to prevent damage during return shipping.
Pricing · We cannot confirm the price of an item until it is ordered. · Your credit card/PayPal account is charged when your order is placed. We verify prices as part of our shipping procedures. · If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item. · If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. · All Specials and Closeouts are subject to in stock merchandise only. If an item is out of stock we will offer you a full refund or an upgrade at an additional charge.
Customs You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Rasmussen, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Copyright All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Rasmussen Iron Works, Inc., and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Rasmussen Iron Works, Inc., and protected by U.S. and international copyright laws.
Modification We reserve the right to make changes to our site and policies at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Applicable Law By visiting www.rasmussensolairestore.com, www.rasmussen.mybigcommerce.com and www.rasmussen.biz, you agree that the laws of the state of California, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Rasmussen or its affiliates.